dianshang-qianduan/src/views/assessment/index.vue

<template>
  <div class="index app-container student-training-shell legacy-training-page">
    <TrainingIntro title="功效系数法">
      <template #background>
        <p>
          电商产品表现分析的主要目的是了解产品在市场中的实际表现，以便企业能够及时调整产品策略、优化运营、提高市场竞争力。通过分析，企业可以识别出产品的优势与不足，进而制定更有效的营销策略和产品开发计划。
              <br />
              <br />

              分析维度
              <br />

              ‌销售数据‌：
              <br />

              ‌销售额与销量‌：分析产品的总销售额和销量，以了解产品的整体销售情况。高销售额和销量通常意味着产品受欢迎程度高，市场需求大。
              <br />

              ‌销售趋势‌：通过分析产品在不同时间段（如日、周、月）的销售数据，识别销售高峰和低谷，以便企业能够提前布局促销活动，平衡销售周期。
              <br />

              ‌单品贡献率‌：衡量某个产品对整体销售额的贡献度。根据贡献度，企业可以调整推广策略，集中资源对高贡献产品进行进一步的营销。
              <br />

              ‌库存情况‌：
              <br />

              ‌库存周转率‌：反映产品的周转速度。高库存周转率通常意味着产品畅销，而低周转率则可能是滞销的标志。通过分析库存周转率，企业可以实时调整库存量，避免过多的滞销产品和缺货问题。
              <br />

              ‌缺货率‌：指产品因库存不足导致无法满足客户需求的比例。高缺货率会直接影响销售收入和顾客满意度。企业需要建立库存预警系统，及时补货以降低缺货率。
              <br />

              ‌退货情况‌：
              <br />

              ‌退货率‌：衡量产品在销售过程中退货的比例。高退货率可能意味着产品质量问题、商品描述不准确或客户期望值过高等问题。企业需要通过退货分析找出问题产品，并及时采取改进措施。
              <br />

              ‌退货原因分析‌：通过分析退货的原因（如商品质量、物流问题等），企业可以发现产品描述不准确、运输损坏或客户对产品不满意等问题，从而优化商品展示、包装和物流管理。
              <br />

              ‌消费者反馈‌：
              <br />

              ‌用户评价‌：收集和分析消费者对产品的评价，了解产品的优点和不足。正面评价有助于提升产品口碑和品牌形象，而负面评价则需要企业及时关注和解决。
              <br />

              ‌用户满意度‌：通过调查或问卷等方式了解用户对产品的满意度。高满意度意味着产品能够满足消费者需求，而低满意度则需要企业进行深入分析并采取改进措施。
        </p>
      </template>
      <template #goal>
        <p>
          根据商品合格率、订单响应时长、用户评分、退货率数据，采用功效系数法，对产品表现进行量化评分，根据评分结果制定对应策略。
        </p>
      </template>
    </TrainingIntro>
    <div class="legacy-training-toolbar">
      <TrainingTaskToolbar task-key="product-diagnosis-iteration" />
    </div>
    <div class="training-step-area">

    <p>功效系数法：绩效评估的标准化工具‌，将各指标数据通过标准化处理消除量纲差异，转化为“功效值”后加权计算综合得分，适用于多维度绩效评估‌，可用于分析电商产品表现。</p>
    <div class="caseBacktitle">
      <span>实验实训：</span>
    </div>
    <p>某电商对商品质量、交付时效、用户评分、退货率等指标进行标准化处理，权重分配后计算商品综合得分。综合得分90分以上为A级，80-90分为B级，80分以下为C级。</p>
    <p>对标头部电商标准，我们的指标评价标准如下所示：</p>
    <el-table
      :data="metrics"
      border
      style="width: 60%; margin-top: 10px"
      :header-cell-style="{
        color: '#fff',
        fontSize: '14px',
        backgroundColor: '#6A7DE9!important',
      }"
    >
      <el-table-column prop="name" label="指标" align="center"></el-table-column>
      <el-table-column label="满意值（上限）" align="center" prop="satisfactoryValue"></el-table-column>
      <el-table-column prop="unacceptableValue" label="不允许值（下限）" align="center"></el-table-column>
      <el-table-column prop="dataSource" label="数据来源" align="center"></el-table-column>
    </el-table>
    <p>从店铺后台可看到某款商品采购销售数据如下所示：</p>
    <el-table
      :data="performanceData"
      border
      style="width: 40%; margin-top: 10px"
      :header-cell-style="{
        color: '#fff',
        fontSize: '14px',
        backgroundColor: '#6A7DE9!important',
      }"
    >
      <el-table-column prop="indicator" label="指标" align="center"></el-table-column>
      <el-table-column label="指标值" align="center" prop="value"></el-table-column>
    </el-table>
    <p>标准化处理与功效值计算</p>
    <p>计算公式‌（基于多目标规划模型）‌：</p>
    <img src="../../assets/images/image.png" alt="" />
    <p>请根据公式计算该款商品各指标功效值：</p>

    <el-table
      :data="efficacyResults"
      border
      style="width: 40%; margin-top: 10px"
      :header-cell-style="{
        color: '#fff',
        fontSize: '14px',
        backgroundColor: '#6A7DE9!important',
      }"
    >
      <el-table-column prop="indicator" label="指标" align="center"></el-table-column>
      <el-table-column label="功效值" align="center" prop="efficacyValue">
        <template #default="scope">
          <el-input v-model="scope.row.efficacyValue" placeholder=""></el-input>
        </template>
      </el-table-column>
    </el-table>
    <p>权重分配与综合得分计算：</p>
    <el-table
      :data="data"
      border
      style="width: 40%; margin-top: 10px"
      :header-cell-style="{
        color: '#fff',
        fontSize: '14px',
        backgroundColor: '#6A7DE9!important',
      }"
    >
      <el-table-column prop="indicator" label="指标" align="center"></el-table-column>
      <el-table-column prop="currentWeight" label="权重设置" align="center">
        <template #default="scope">
          <el-input v-model="scope.row.currentWeight" placeholder=""></el-input>
        </template>
      </el-table-column>
      <el-table-column prop="recommendedRange" label="建议权重" align="center"></el-table-column>
      <el-table-column label="功效得分" align="center" prop="efficacyScore">
        <template #default="scope">
          <el-input v-model="scope.row.efficacyScore" placeholder=""></el-input>
        </template>
      </el-table-column>
    </el-table>
    <div style="display: flex; gap: 30px; margin-top: 10px">
      <div class="online">
        <span style="width: 15vw">该商品综合表现评分为:</span>
        <el-input v-model="form.totalScore" placeholder=""></el-input>
      </div>
      <div class="online">
        <span>商品评级为:</span>
        <el-select placeholder="请选择" class="ml10" v-model="form.rating">
          <el-option value="A" label="A级"></el-option>
          <el-option value="B" label="B级"></el-option>
          <el-option value="C" label="C级"></el-option>
        </el-select>
      </div>
    </div>
    <p>
      4. 应用策略升级‌
      <br />
      流量分配规则‌：‌
      <br />
      A级商品需同时满足：用户评分≥4.5分 ‌且‌ 退货率≤5%（避免高评分但高退货商品）‌‌
      <br />
      C级商品触发整改条件：退货率连续3个月≥8% ‌或‌ 用户评分≤4.0分（参考司法判例阈值）‌‌
      <br />
      动态调整机制‌：‌
      <br />
      用户评分阈值‌：每半年根据平台TOP 10%商品均值校准（如从4.8分提升至4.9分）‌‌
      <br />
      退货率干预‌：对B级商品（退货率4-5%）启动AI退货原因分析，针对性优化‌‌
      <br />
      ‌
      <br />
      5. 配套工具与风控措施‌‌
      <br />
      数据治理‌：‌
      <br />
      用户评分数据清洗：剔除刷单评价（通过行为模型识别异常账号）‌‌
      <br />
      退货率分层统计：区分质量问题退货（计入商品指标）与物流破损退货（计入服务指标）‌‌
      <br />
      风险预警‌：‌
      <br />
      用户评分波动＞0.3分/周时触发人工复核‌‌
      <br />
      退货率同比上升50%自动冻结商品上架‌‌
      <br />
    </p>
    <div class="taskfooter">
      <el-button @click="submitTask">提交任务</el-button>
      <el-button @click="resetTask">重新实训</el-button>
    </div>
    </div>
    <TrainingLegacyActions />
    <TrainingAiSidebar />
  </div>
</template>
<script setup>


import TrainingLegacyActions from "@/views/components/TrainingLegacyActions.vue";
import TrainingAiSidebar from "@/views/components/TrainingAiSidebar.vue";
import TrainingTaskToolbar from "@/views/components/TrainingTaskToolbar.vue";
import TrainingIntro from '@/views/components/TrainingIntro.vue';
import useUserStore from "@/store/modules/user";
const userStore = useUserStore();
const { proxy } = getCurrentInstance();
import popModel from "@/views/components/popModal.vue";
import * as analysisAPI from "@/api/market-demand-mining.js";
const dialogVisible = ref(false);
const form = ref({
  rating: "",
  totalScore: "84.3",
});
const metrics = [
  {
    name: "商品合格率",
    satisfactoryValue: "98%",
    unacceptableValue: "95%",
    dataSource: "行业质检标准",
  },
  {
    name: "订单响应时长",
    satisfactoryValue: "2小时",
    unacceptableValue: "4小时",
    dataSource: "历史运营数据",
  },
  {
    name: "用户评分",
    satisfactoryValue: "4.8分",
    unacceptableValue: "4.0分",
    dataSource: "平台口碑数据",
  },
  {
    name: "退货率",
    satisfactoryValue: "≤3%",
    unacceptableValue: "≥8%",
    dataSource: "售后运营报告",
  },
];
const performanceData = [
  { indicator: "商品采购合格率", value: "96.5%" },
  { indicator: "订单响应平均时长", value: "2.5 小时" },
  { indicator: "用户评分", value: "4.6 分" },
  { indicator: "退货率", value: "5%" },
];
const efficacyResults = ref([
  {
    indicator: "商品采购合格率",
    efficacyValue: null,
    calculation: "(96.5-95)/(98-95)×40+60 = 80",
  },
  {
    indicator: "订单响应平均时长",
    efficacyValue: null,
    calculation: "(4-2.5)/(4-2)×40+60 = 90",
  },
  {
    indicator: "用户评分",
    efficacyValue: null,
    calculation: "(4.6-4.0)/(4.8-4.0)×40+60 = 90",
  },
  {
    indicator: "退货率",
    efficacyValue: null,
    calculation: "(8-5)/(8-3)×40+60 = 84",
  },
]);
const data = ref([
  {
    id: "quality",
    indicator: "商品采购合格率",
    currentWeight: null,
    recommendedRange: "30%—60%", // 建议权重范围
    efficacyScore: null, // 功效得分
  },
  {
    id: "response",
    indicator: "订单响应平均时长",
    currentWeight: null,
    recommendedRange: "5%-15%",
    efficacyScore: null,
  },
  {
    id: "rating",
    indicator: "用户评分",
    currentWeight: null,
    recommendedRange: "20%-30%",
    efficacyScore: null,
  },
  {
    id: "return",
    indicator: "退货率",
    currentWeight: null,
    recommendedRange: "15%-25%",
    efficacyScore: null,
  },
]);
const mpkey = {
  qualifiedRate: "商品采购合格率",
  responseTime: "订单响应平均时长",
  userRating: "用户评分",
  returnRate: "退货率",
};
const mpvalue = {
  qrScore: "商品采购合格率得分",
  rtScore: "订单响应平均时长得分",
  urScore: "用户评分得分",
  rrScore: "退货率得分",
  qrWeight: "商品采购合格率权重",
  rtWeight: "订单响应平均时长权重",
  urWeight: "用户评分权重",
  rrWeight: "退货率权重",
};
// 工具函数：把百分号字符串转为小数
function parsePercentage(str) {
  if (typeof str === "string" && str.includes("%")) {
    return parseFloat(str.replace("%", "")) / 100;
  }
  return parseFloat(str);
}
const submitTask = () => {
  if (efficacyResults.value.some((item) => !item.efficacyValue)) {
    proxy.$modal.msgWarning("请填写所有指标的功效得分");
    return;
  }
  if (data.value.some((item) => !item.efficacyScore || !item.currentWeight)) {
    proxy.$modal.msgWarning("请填写所有权重分配与综合得分");
    return;
  }
  //   判断form是否为空
  if (!form.value.rating || !form.value.totalScore) {
    proxy.$modal.msgWarning("请填写所有评级与综合得分");
    return;
  }
  const efficacyValueMap = {};
  Object.entries(mpkey).forEach(([backendKey, indicatorLabel]) => {
    const match = efficacyResults.value.find((item) => item.indicator === indicatorLabel);
    if (match) {
      efficacyValueMap[backendKey] = match.efficacyValue;
    }
  });
  // 反转 mpkey，得到从 indicator 到前缀 key 的映射
  const indicatorPrefixMap = Object.entries(mpkey).reduce((acc, [prefix, name]) => {
    acc[name + "率"] = prefix; // 补上 “率”
    acc[name] = prefix;
    return acc;
  }, {});
  // 对应 prefix 映射到 mpvalue 的实际字段前缀
  const prefixToMpvalueKey = {
    qualifiedRate: "qr",
    responseTime: "rt",
    userRating: "ur",
    returnRate: "rr",
  };
  // 最终结果
  const mappedData = {};
  data.value.forEach((item) => {
    const prefixKey = indicatorPrefixMap[item.indicator]; // 例如 "qualifiedRate"
    const mpPrefix = prefixToMpvalueKey[prefixKey]; // 例如 "qr"

    if (mpPrefix) {
      mappedData[`${mpPrefix}Weight`] = parsePercentage(item.currentWeight);
      mappedData[`${mpPrefix}Score`] = item.efficacyScore;
    }
  });
  let params = {
    ...mappedData,
    ...efficacyValueMap,
    ...form.value,
    userId: userStore.userInfo.userId,
  };
  analysisAPI.productPerformanceAnalysisSubmit(params).then((res) => {
    proxy.$modal.msgSuccess("提交成功");
  });
};
// 重新实训
const resetTask = () => {
  analysisAPI.productPerformanceAnalysisReTrain({ userId: userStore.userInfo.userId }).then((res) => {
    proxy.$modal.msgSuccess("重新实训成功");
    efficacyResults.value = efficacyResults.value.map((item) => ({
      ...item,
      efficacyValue: null,
    }));
    data.value = data.value.map((item) => ({
      ...item,
      currentWeight: null,
      efficacyScore: null,
    }));
    form.value = {
      rating: null,
      totalScore: null,
    };
  });
};
//回显
const indicatorMap = {
  商品采购合格率: { scoreKey: "qrScore", weightKey: "qrWeight" },
  订单响应平均时长: { scoreKey: "rtScore", weightKey: "rtWeight" },
  用户评分: { scoreKey: "urScore", weightKey: "urWeight" },
  退货率: { scoreKey: "rrScore", weightKey: "rrWeight" },
};
const getTask = () => {
  analysisAPI.productPerformanceAnalysisEcho({ userId: userStore.userInfo.userId }).then((res) => {
    Object.entries(mpkey).forEach(([indicator, keys]) => {
      let item = efficacyResults.value.find((i) => i.indicator === keys);
      if (item) {
        item.efficacyValue = res.data[indicator];
      }
    });
    data.value.forEach((item) => {
      const keys = indicatorMap[item.indicator];
      if (!keys) return;
      if (res.data[keys.scoreKey] !== undefined) {
        item.efficacyScore = res.data[keys.scoreKey];
      }
      if (res.data[keys.weightKey] !== undefined) {
        item.currentWeight = (res.data[keys.weightKey] * 100).toFixed(0) + "%";
      }
    });
    form.value = {
      rating: res.data.rating,
      totalScore: res.data.totalScore,
    };
  });
};
onMounted(() => {
  getTask();
});
</script>
<style lang='scss'  scoped>
.index {
  background: #ffffffff;
}
</style>